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  • 13-Jul-2020 to Until Filled (NZST)
  • Boardpro
  • Auckland, AUK, NZL
  • Full Time



Customer Success Specialist

@ Fast-growing start-up with great traction


  • Flexible hours with Work from Home options
  • Gain Customer Success skills in a fun, supportive team
  • Growth and opportunity in an amazing start-up


Looking for an adventure or a job?

Our start-up is expanding a market - corporates are well served with expensive board portals but there's little choice for a million small to medium enterprises and non-profits.


So, we're making board software affordable and fit for purpose for the little guys. Our cloud software helps them manage the entire board process from meeting schedules to board packs and minutes. We are progressing a bold plan to lead our market first in NZ and Australia and then the world. And it's working with month-on-month growth and customers around the world.

Working with our growing team, you'll be on the tools and sometimes the phone, mucking in and working on a wide range of tasks - including talking directly with customers, leading online training webinars, and handling sales queries.

The role will require being rostered for evenings and some weekend coverage. A police background check is required.

What your CV says:

  • A business or communications graduate, with top results
  • Experience in governance preferred
  • And as a bonus, experience in customer success and/or start-ups

Stuff you can actually do:

  • Learn fast and get stuff done
  • Multi-task and deliver to deadlines
  • Learn a software product and confidently support customers and handle sales enquiries


Things about you that will make for a great fit with us:

  • Down-to-earth and real
  • Fast learner who's flexible and willing to dive in and do new things
  • Team player who's also comfortable working on their own
  • Can comfortably engage with people


We're currently based at GridAKL in the Wynyard Quarter on Auckland's waterfront; however, in the current global situation, we have a mix of working in the office and working from home. It's a vibrant environment filled with creatives, freelancers and entrepreneurs, real coffee, and hosts events for entrepreneurs weekly. This is a rare opportunity to join a high growth business, on a full market salary with multiple avenues for learning

If you've read this far, mentally ticked most of the boxes, and have a flutter of excitement in the pit of your stomach please get in touch with us!

Assess Careers
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